As a Quality & Compliance Specialist, Heather plays a key role in upholding the standards of care for CIS clients. She ensures that services not only meet regulatory requirements but also consistently reflect best practices in community-based support. Heather works closely with employees to promote accountability, improve service delivery, and enhance the overall quality of care across the communities CIS serves.

​

She describes her management style as respectful. “I hold people accountable when it comes to areas of improvement. I like coaching to improve.” She adds, “However, that doesn’t mean I’m impatient. We give people opportunities to be the best they can be.”

​

She also feels that the responsibilities that come with this job can help a person find their place in life. “We work with vulnerable adults, and the skills you obtain while working at CIS can help you in all aspects of life. Whether you want to be a nurse, a doctor, a pharmacist, or a personal care giver, we can help. Every day you’re doing things like passing medications, communicating with doctors, taking the clients grocery shopping, working with government agencies, or working with clients in ways that will integrate them into the community.”

​

When asked what it takes to work at CIS, Heather is clear. “You don’t need higher level education or special schooling to get started. I don’t have any schooling other than my high school diploma. All of my professional knowledge comes from my supervisors and training.”

​

Heather adds “People who are strong-willed, reliable, and who have compassionate hearts will do well. If you’re outgoing and passionate about caring for other people, you are going to be successful here.”